We hope that you will be satisfied with our delivered products.
Unfortunately, it can always happen that an item is not delivered as you expected it. We would therefore like to ask you to use the enclosed returns form for any returns. This will help us to process your returns faster and to improve our service.
Returns of any kind are fast and easy.
- Call +41 41 919 72 82 or contact your personal REFCO sales representative by e-mail and solve a returns number.
- Fill out the returns form above with the appropriate number, print the e-mail and attach a copy of the goods. In addition to the returns form, enclose the proforma invoice with the following mandatory information:
- Realistic value for customs purposes (value ≠ 0)
- Country of origin
- Send the returns to the address in the footer: