REFCO, Return


We hope you are pleased with our delivered products. Unfortunately, it can casually occur that the products aren’t delivered as expected. We would like to ask you to utilize the enclosed new form for possible returns. You help us therewith to handle your returns faster and also to improve our services.

All types of returns are fast and easy.

  1. Please dial +41 41 919 72 82 or contact your personal sales responsible by e-mail and ask there for your Return Authorization Number.


  2. Please fill out this form (download > here) after receipt of the return number, fax it to +41 41 919 72 83 and add a copy to your return shipment. Additionally to the return form please enclose a proforma invoice with the obligatory information as follows:

    • Realistic value for customs purpose (value ≠ 0)
    • Country of origin


  3. Please send the goods to the following address:

    REFCO Manufacturing Ltd.
    Industriestrasse 11
    CH – 6285 Hitzkirch

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